- Business domains

- Marketing

- MKT-20

## Use this idea

## Make this idea yours

Start with this example and shape it around your goals and systems.

Checking guided creation availability…

# Customer journey mapping

THE USE-CASE MAP MKT-20

YOUR STARTING POINT

## Overview

### Task and expected output

Assemble documented touchpoints, gaps, and handoff issues into a journey brief.

A guided look at the systems, knowledge, people, and boundaries behind this opportunity.

Proposed opportunity · Not a shipped capability

Overview. Slide 1 of 13. Paused.

Source: https://centerofagentic.com/use-cases/marketing/mkt-20

## Related pages

- [Business domains](https://centerofagentic.com/use-cases)
- [Marketing](https://centerofagentic.com/use-cases/marketing)
- [Calculate business value](https://centerofagentic.com/use-cases/business-case?useCase=mkt-20)
- [Create my use case](https://centerofagentic.com/use-cases/build?useCase=mkt-20)